Privacy Policy

1. Introduction

This Privacy Policy describes how LINKS, INC. ("Company," "we," "us," or "our") collects, uses, and protects information when you use our general ledger integration platform ("Service"). This policy applies to all users of our Service.

2. Information We Collect

2.1 Account Information

• Business name and contact details
• User names and email addresses
• Billing information
• Technical contact information

2.2 Integration Data

• API credentials and connection information
• Data mapping configurations
• Transaction and financial data processed through integrations
• System logs and integration performance data

2.3 Usage Information

• Service usage patterns and features accessed
• Error logs and diagnostic information
• IP addresses and device information
• Browser type and operating system

2.4 Communications

• Support requests and correspondence
• Feedback and feature requests
• Marketing communications preferences

3. How We Use Information

3.1 Service Provision

• Facilitate integrations between your applications and general ledger systems
• Process and route financial and business data
• Provide customer support and technical assistance
• Monitor and improve Service performance

3.2 Alpha/Beta Development

• Analyze usage patterns to improve the Service
• Identify and fix bugs or errors
• Develop new features and functionality
• Conduct security testing and improvements

3.3 Business Operations

• Communicate with you about the Service
• Send important updates and notifications
• Process payments and manage accounts
• Comply with legal obligations

3.4 Analytics and Improvement

• Create aggregated, anonymized usage statistics
• Conduct performance analytics
• Improve our algorithms and data processing
• Benchmark service performance

4. Information Sharing

4.1 No Sale of Data

We do not sell, rent, or trade your personal or business information to third parties.

4.2 Service Providers

We may share information with trusted service providers who assist us in:

• Cloud hosting and infrastructure
• Customer support services
• Payment processing
• Security monitoring
• Analytics and reporting

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes
• Protect our rights and property
• Ensure Service security
• Prevent fraud or illegal activities

4.4 Business Transfers

Information may be transferred in connection with mergers, acquisitions, or asset sales, subject to equivalent privacy protections.

4.5 Integration Partners

With your explicit consent, we may share necessary data with your chosen integration endpoints (e.g., your general ledger system).

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your information:

• Encryption in transit and at rest
• Access controls and authentication
• Regular security assessments
• Employee training and background checks

5.2 Alpha/Beta Security Limitations

In the event of a data breach, we will:

• Investigate and contain the incident
• Notify affected customers promptly
• Cooperate with regulatory authorities
• Take steps to prevent future incidents

6. Data Retention

6.1 Retention Periods

• Account information: Retained while account is active plus 7 years
• Integration data: Retained for 3 years after last use
• Usage logs: Retained for 2 years
• Support communications: Retained for 5 years

6.2 Alpha/Beta Data Retention

During alpha/beta phases:

• Data may be deleted during system resets
• Retention periods may be shorter due to testing requirements
• We recommend maintaining your own backups

6.3 Data Deletion

Upon request or account termination, we will delete your data within 30 days, except where retention is required by law.

7. Your Rights

7.1 Access and Portability

You have the right to:

• Access your personal information
• Receive a copy of your data in a portable format
• Request information about our data processing activities

7.2 Correction and Deletion

You may:

• Correct inaccurate personal information
• Request deletion of your personal information
• Withdraw consent where processing is based on consent

7.3 Processing Restrictions

You may request that we:

• Restrict processing of your personal information
• Object to processing for direct marketing
• Object to automated decision-making

7.4 Exercising Rights

To exercise these rights, contact us at privacy@thelinks.ai . We will respond within 30 days.

8. International Transfers

8.1 Cross-Border Processing

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

8.2 EU-US Transfers

For transfers from the EU, we rely on Standard Contractual Clauses and other approved transfer mechanisms.

9. Cookies and Tracking

9.1 Cookie Usage

We use cookies and similar technologies for:

• Service functionality
• Security and fraud prevention
• Analytics and performance monitoring
• User preference storage

9.2 Cookie Control

You can control cookie settings through your browser, though this may affect Service functionality.

10. Children's Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect personal information from children.

11. California Privacy Rights

11.1 CCPA Rights

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (note: we do not sell personal information)
• Right to non-discrimination

11.2 Shine the Light

California residents may request information about sharing personal information with third parties for marketing purposes.

12. Changes to This Policy

12.1 Policy Updates

We may update this Privacy Policy as our Service evolves. Material changes will be communicated through:

• Email notifications
• Service notifications
• Website posting

12.2 Alpha/Beta Evolution

During alpha/beta phases, privacy practices may change more frequently as we develop the Service.

13. Contact Information

For privacy-related questions or concerns:

Privacy Mailbox

LINKS, INC.

9110 Alcosta Blvd Suite H #2001, San Ramon, CA 94583 US

Email: privacy@thelinks.ai